FAQ

The Australian bush is brutal, fire can come from any direction and you need to be ready for it. EmberAttack is one part of a larger solution to protect your home in a program of maintenance and prevention creating a waterfall from your gutters.

Questions answered: FAQ

Frequently Asked Questions

Your Questions Answered

Contact us today for more information

Where are you Located?

We live next to the bush in Sydney’s Northern Beaches and our warehouse and dispatch is from Belrose.

Which Transport company do you use?

EmberAttack has been designed to be delivered Australia wide buy Australia Post.

Delivery Times

Delivery Australia wide will usually occur within 1 to 4 days.

Damaged Goods

Preserve the Goods in the state in which they were delivered.
If the Goods are Defective, we will reimburse you for the defective goods and for the return costs.

Changing your mind

Preserve the Goods in the state in which they were delivered.
When the Goods are Returned, we will reimburse you for the returned goods.

Where is EmberAttack Made?

Ember Attack is Australian Designed and Made in Australia.

How does Ember Attack work?

Your house roof works in segments. EmberAttack is designed to be fitted to every down pipe on your house.

EmberAttack Waterfall

EmberAttack Waterfall is the basic option providing protection to your gutters and around your house from EmberAttack.

What is the best location for EmberAttack Waterfall?

The Waterfall system is more suitable where you have a permanent water supply like a big town or city that backs onto the bush and you can connect a garden hose and there is plenty of water.

EmberAttack Sprinkler System

EmberAttack Sprinkler System uses easy to install PVC 19-20mm hose and sprinkler spray heads connected to a high pressure 12v water pump connected to a 12v battery.

What is the best location for EmberAttack Sprinkler System?

The Sprinkler system is more suitable where you do not have a permanent water supply and you are on tank water.

Which is the best system Waterfall or Sprinkler?

Both systems are good and protect your eves from EmberAttack which is where 90 percent of house fires start. The Sprinkler System is more expensive to set up but provides better whole roof coverage including solar panels.

Why did you say the Sprinkler System is better?

My house has come under EmberAttack and it has many roof segments. A roof sprinkler system my neighbours have doesn’t deal with all segments and issues. Embers can settle under Solar Panels in corners that normal sprinklers don't get to. With EmberAttack system you place one sprinkler run on the ridge cap running the full length of the roof and have a seperate run line covering the solar panels and hidden corners and you do this for each roof segment.

If my roof has 2 or more gutters how many EmberAttack do I need?

Your house roof is broken into segments. If your house is an A-Frame style house you will have a gutter on each side of the “A”. Th Gutter on one side may have 2 down pipes and on the other 1 = therefore you will need 3 but only use 2. You will use 2 EmberAttack systems on each side. The side that has 2 downpipes we will block off when needed but we will only run the Waterfall or Sprinkler System on a down pipe on each side otherwise we will get uneven flow which will cause problems.

How does EmberAttack protect my tanks?

EmberAttack protects your tanks by blocking water from reaching your drinking water tanks using the patented Watergate Valve.

Do Planes and Helicopters drop water onto your roof?

Yes they do drop water onto your roof and much more. Many fire fighting planes and helicopters during a fire get water from where ever they can. This can include dams, sea water, pools and to improve its effectiveness they add fire retardants to improve the effectiveness of the water. This will damage your tank water supply making it unsafe for you use and having to leave your home until it can be fixed. EmberAttack protects you water supply allowing you to still live in the home after the fire.

Is Ember Attack able to be used to clean my roof?

Yes EmberAttack is able to be used to protect my water tanks from soap and cleaning chemicals or just dirty dusty roof water. Major benefit for rural properties is the ability to clean you roof after a dust storm.

Can Ember Attack be used as a First Flush?

Yes EmberAttack can be used as a First Flush where the Watergate Valve is left in place for the first 5 minutes of rain with the side drain plugs removed allowing the dirty roof water to drain away before the Watergate Valve is removed for clean water to enter the tanks.

Sub-head: More Info if required

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More EmberAttack Video guides

Up to 90% of homes lost in bushfires are destroyed by ember attack - not direct flames.
Ember attacks are lethal

Ready to protect your home?

It's not the fire that destroys most homes. It's the invisible ember attack that rains down kilometres ahead of the blaze. Up to 90% of homes lost in bushfires are destroyed by ember attack - not direct flames.

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Please contact EmberAttack initially by form submission or email.
We will happily call you if preferred as we are located in the Northern Beaches Suburbs of Sydney, but if we can solve a problem by email it may be easier (but we recognise this is not always possible).
Patent No. 2010224350 | Patent Pending Application No. 2025902857
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